The fastest way to get help is email:
support@promptedreality.ai
Every message is read. Including your app version (shown at the bottom of the Profile tab) helps us help you faster. The in-app Profile → Help & Support → Email support button pre-fills it for you.
Apex Pro purchases & restores
- Restore on a new or reinstalled phone: open Profile → Apex Pro → Restore purchases (the button appears when the app doesn't see an active subscription). Make sure you're signed into the same App Store / Google Play account you purchased with.
- Manage or cancel: subscriptions are billed and managed by the app store, not by us; use your device's subscription settings (iOS: Settings → Apple Account → Subscriptions; Android: Play Store → Payments & subscriptions). Cancelling keeps Pro active until the end of the paid period.
- Billing problems or refunds are handled by Apple or Google through their standard processes; email us if you're stuck and we'll point you the right way.
Your data
- Backups: your data lives on your device and rides normal device backups. You can also export a backup file any time from Profile → Backup & Restore and import it on a new phone.
- Deleting your data: everything on the device is deleted by the in-app reset (Profile → Reset all data) or by deleting the app. If you subscribed to Apex Pro and also want the store-side purchase record deleted, email us — details in the privacy policy.
Found a bug?
Email us what happened and what you expected. The in-app Email support button attaches a small diagnostics summary (app version, device platform, recent error messages — never your workout data), which usually lets us fix things in one round trip.